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Below you will find helpful information, and frequently asked questions...

 

Question: What are my payment options

Note: All orders shipping outside Europe must be paid via direct bank transfer.

Answer: There are two primary methods of payment for goods ordered:-

1. Online Payment

Card payments can be made using any of the following methods:-

  • Visa
  • Delta
  • Switch
  • Solo
  • Mastercard
  • Maestro
  • American Express
  • Visa Electron

 

Credit & Debit card users, simply add the items the wish to purchase to cart, then follow the instructions given.  After you have filled out your initial details the cart system will present the following at the bottom of the screen

Simply click the button and you will be transferred to our High Security Payment Gateway.

Please note if you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.  Orders From Outside Europe Must be paid via bank transfer.

Payments placed online will be placed on Barclaycard Merchant Services Secure Server. On this form, all credit / debit card details are transmitted using SSL, the universally recognized security system for transmitting encrypted information over the Internet. Submitted details are processed directly by Barclaycard Merchant Services. Details are encrypted with 1024-bit PGP and transmitted to Barclaycard Merchant Services.  FoneFunShop never actually see your credit / debit card details.

 

  • PayPal

Paypal users, simply add the items the wish to purchase to cart, then follow the instructions given.  After you have filled out your initial details the cart system will present the following at the bottom of the screen

Simply click the button and you will be transferred to Paypal Payment Gateway.

2. Payment after placing order online

If you do not wish to pay online, simply add the items the wish to purchase to cart, then follow the instructions given.  After you have filled out your initial details the cart system will present the following at the bottom of the screen.  Click the link for further payment instructions

Simply click the link and full payment instructions will be presented.

 The following methods of payment are accepted:-

  • Cheque/Postal Order/ Cash - Goods will be dispatched once the cheque has cleared. This may take up to 5 working days.

  • Direct Bank Deposit - Goods will be dispatched once the funds are cleared in the FoneFunShop account. This can be arranged at any branch of Barclays Bank.

  • Bank Transfer - Most UK banks will carry out bank transfers for no charge and this can usually be arranged over the telephone. Goods will be dispatched once the funds are cleared in the FoneFunShop account.

  • Telephone - Place your order by phone. 0871 208 2200 Lines open 11am - 6pm GMT
    Int. +44 44 114 2017 113 it can be difficult to contact us at busy times, so leave a message with your order number and we will call you back to take your payment.

  • Fax - Print out our Fax order form and Fax us your order.

Please complete the online order form for more information on how to pay by the above means.

Please ensure that the correct funds arrive in the FoneFunShop account, after any charges that are due for delivery & foreign transfers etc.

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Question: How are my goods delivered?

Answer: Goods will be dispatched on receipt of cleared payment.

Delivery charges are quoted when placing an order. Our standard rates are:

UK - £3.75 per order
Worldwide- £6.75 per order

Bonus: No matter how many items are in your cart, you only pay one delivery charge !!!

Standard UK delivery is arranged through Royal Mail First Class Recorded Delivery. A signature will be required on receipt of goods. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery. Delivery can be as fast as the next working day, but please allow 5 working days.

Worldwide delivery is arranged through UK Royal Mail First Class International Recorded Delivery. A signature will be required on receipt of goods. Delivery times can vary , from 2-10 working days.

FoneFunShop Ltd. is not responsible for any currency conversion charges imposed as a result of ordering from outside the UK.

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Question: I keep trying to order online, but the cart always appears empty!

Answer: One of the most common reasons for your cart appearing empty, is that you have entered this site through a frame on another website.  Some search engines do this ie. Ask Jeeves etc...  The simple way to correct this is to hit the Home button on the top left of the screen. this will bounce you out of any frames you are in.

If this is not helping, please read on....

To shop online successfully, your browser must accept cookies.

A "cookie" is a small piece of information which a web server (via a CGI script) can store with a browser and later retrieve from that browser. The Fone Fun Shop website employs a "shopping cart" that requires cookies, so your browser must be cookie-enabled for our "shopping cart" system to function properly. The cookie file allows your browser to remember specific information across a number of pages. In other words, when you browse through our online store and add items to your "shopping cart," the list of items you've added to your "cart" is kept in your browser's cookie file so you can pay for all the items at once when you're finished shopping.

We do not use our cookies to store any other information about you. Our cookies are simply tiny, inert pieces of data which allow our "shopping cart" to keep track of the item(s) you intend to purchase. Despite the popular myth, cookies are NOT capable of reading and retrieving sensitive, personal information about you from your computer files. The Fone Fun Shop website does not search for cookies left by other sites nor are our cookies accessible by any other website.

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Question: How do I enable cookies?

Answer:  Follow the instructions below.

NetScape
You can enable cookies in later versions of Netscape by clicking on the Edit Menu, selecting "Preferences". Once the Preferences window appears, click on the item on the left hand side with the name "Advanced". You should see, on your right, a section labelled cookies. Select "Accept All Cookies". If you would like to know when cookies are being sent to you, you can also check the box requesting that you be notified before accepting a cookie.

Microsoft Internet Explorer
You can enable cookies in later versions of Internet Explorer by clicking on the "Tools" menu. Then click on the Internet Options menu item. Select the Security Tab. Click the Internet Icon at the top. It looks like a blue and green world. Click the Custom Level button, and scroll until you find the section labelled cookies. At a minimum, you must enable Per Session Cookies.

Windows XP

If you have the new internet explorer for windows XP, you'll find your cookies settings in the "Tools" menu... scroll down and select "Internet options"... then click the Privacy tab and then click the "Advanced settings". Make sure that you click "First Party"  and "Third Party" buttons to "Accept".

Opera
You can enable cookies in Opera by selecting the File->Preferences menu item. A window will open. Select the Privacy option, and enable cookies in the Privacy tab.

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If you need further assistance you can contact us here we'll be glad to help

 

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